Shipping Policy
Thank you for choosing Stoned Ponies. We are committed to delivering our high-quality, hemp-derived products to your doorstep as quickly and safely as possible.
Processing & Delivery Times
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Order Processing: Most orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
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Shipping Estimates: Standard shipping typically takes 3–5 business days depending on your location. Please note that delivery delays can occasionally occur due to carrier volume or inclement weather.
Shipping Restrictions
While hemp-derived products are federally legal, individual state laws vary. We currently only ship within the United States. Due to state-specific regulations, we are unable to ship products to the following states at this time:
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Idaho & Kansas: Due to strict "Zero THC" policies.
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Restricted Products: Certain product types (e.g., smokable flower or high-potency edibles) may be restricted in states such as Louisiana, Utah, or Oregon. If an item in your cart is restricted in your state, you will be notified at checkout.
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THCa products may not be shipped to the following states, per state guidelines: Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.
Carrier Information & Requirements
We primarily utilize USPS and UPS for our deliveries.
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Discreet Packaging: All orders are shipped in plain, unmarked packaging to ensure privacy and security.
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Adult Signature Required: In accordance with 2026 carrier policies and state age-gate laws (such as in Florida or Virginia), some shipments may require an Adult Signature (21+) upon delivery.
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COA Included: Every shipment includes a copy of the Certificate of Analysis (COA) or a QR code linking to third-party lab results to certify that the product contains less than 0.3% THC in compliance with federal law.
Shipping Rates
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Shipping charges for your order will be calculated and displayed at checkout.
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Free Shipping: We offer free standard shipping on all orders over $[Amount].
Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Lost, Stolen, or Damaged Packages
[Your Brand Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We recommend choosing a shipping option with Shipping Insurance for high-value orders.